 | Customer Service Staying true to our founding principles, the Sweet Tee Couture family is dedicated to providing you, our customer, with superior service. We are continually looking to grow our collection and improve our quality to ensure you’ll come back! If at anytime you are not satisfied, please contact us!
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1. Shipping & Handling
How do you ship? Currently we are shipping via USPS and Fed Ex. When will you ship my order? Typically items will ship the next business day after payment has been processed. How much does shipping cost? DOMESTIC SHIPMENTS: | Order Total | Ground Shipping (5-7 Days) | Express Shipping (3-5 Days) | | $0 - $49 | $4.95 | $9.95 | | $50 - $149 | $6.95 | $11.95 | | $150 - $249 | $9.95 | $14.95 | | $250 - $499 | $13.95 | $18.95 | | Over $500 | $18.95 | $23.95 |
Shipping charges are calculated upon checkout. Transit times vary according to destination. We cannot guarantee delivery times. However; if you simply can’t wait to get your tees, we recommend expediting your shipping by selecting our express shipping option.
At this time, shipping is limited to the U.S. only. We can’t wait to go international! Back To Top 2. Returns & Exchanges Returns & Exchanges are accepted on items that have not been worn, altered or washed, and with all tags attached. You may return or exchange merchandise purchased online within 14 business days of the date on your receipt. Please follow the return/exchange instructions on your return authorization form included with your package. Please Note: we do not refund shipping and handling charges. Where to send your Return/Exchange: Attn: Returns/Exchanges Sweet Tee Couture, LLC 1818 North Taylor #232 Little Rock, Arkansas 72207
Returning or Exchanging Procedure: 1. Follow the instructions on your return authorization form included with your package. 2. Pack and securely seal the merchandise in the original package if possible. Include the completed form with your return/exchange, and send insured to the above address. 3. We recommend that you insure the return packages. This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves. Refunding your credit card: Once your package has been received, your refund will be processed in the original form of payment within 1-3 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from sweet tee couture Returning a SALE item: All sale items are final sale and cannot be returned or exchanged for store credit. Sorry! Back To Top 3. Sales Tax Sales tax is charged to all orders shipping within Texas regardless of billing address. Back To Top 4. The Fit & Wear of the Tees Warning: These are not your everyday run of the mill, oversized tees that you buy in your local dime store. Our tees are unique. Our sheer fabrications are combined with modern, body-conscious silhouettes that are very flattering on female bodies. They do, however, run small. We recommend that you order one size larger than your normal size. Please see our women’s sizing chart before placing your order. Size Chart | | Small (S) | Medium (M) | Large (L) | Extra Large (XL) | | Chest | 30-32 | 32-34 | 34-36 | 36-38 |
OSFM (One Size Fits Most) These light knit gauze tees are tailored to contour to your body. They have an excellent stretch & recovery ability.
The Burnout and Gauze Tees Sweet Tee Couture’s burnout & gauze collections are a special blend of cotton and poly fabrics. The burnout tees are garment dyed to capture a truly vintage and worn feel. Each garment will completely vary in color and level of weathering. These garments may also have piling due to the extensive burnout process. We, personally, recommend you wash these shirts on delicate and lay flat to dry. Back To Top 5. Sold Out Items Sweet Tee Couture Tees sold online often sell out faster than the inventory system can update the website. If items in your order are sold out and can’t be reordered we will notify you via email with options or an expected ship date if the item you ordered is on backorder. If you choose to forego your purchase (which we hope you won’t), we will cancel your order. Back To Top 6. Back Orders All items that are not available at the time of purchase will be shipped upon arrival IF they are available for re-order. We will notify you immediately if the items are back ordered and if applicable, the rest of your order will be shipped. You will be charged for all items and they will be shipped less the back ordered item. Once the back ordered item arrives and is ready to ship, we will ship it --free of charge. Back To Top 7. How can I reach someone regarding my order? We are grateful for your business and hope you have a wonderful experience shopping with us. If you have any questions regarding your order, please feel free to call us at (512) 828-2115. Please call us during normal business hours (Monday thru Friday 9am - 5pm PST). If you leave a message we will get back to you within one business day. For written inquiries, please email us at
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, or via snail mail:
Sweet Tee Couture, LLC 1818 North Taylor #232 Little Rock, Arkansas 72207 Back To Top 8. Payment Methods We currently accept American Express, Visa, and Mastercard. Other payment arrangements can be made with authorized retailers only. Back To Top 9. Gift Certificates Coming Soon! Back To Top 10. Where to Buy Click here to find the nearest retailer near you! Coming Soon! Back To Top
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